Privacy Policy

Privacy Policy

Introduction

Welcome to Wajibu. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we handle your data when you use Wajibu’s services, which automate sales and customer interactions via WhatsApp for businesses in Africa.

By using our platform, you agree to the collection and use of information as described in this policy.

Information We Collect

1. Personal Data

When using Wajibu, we may collect the following types of personal information:

  • Business Information: Company name, address, contact details, and WhatsApp business profile.
  • Customer Data: Customer names, phone numbers, and interaction histories collected via WhatsApp.

2. Technical Data

We may also collect technical data such as:

  • Device Information: Device type, operating system, browser type, and version.
  • Usage Data: How you use our platform, including API requests, access times, and page views.

3. Media

When using Wajibu to send or receive media through WhatsApp, any images, videos, or other files may be temporarily stored on our servers for the purpose of processing and delivering your requests.

How We Use Your Data

The data we collect is used for the following purposes:

  • Service Provision: To automate customer interactions and handle sales processes via WhatsApp.
  • Business Profile Management: To configure and update your WhatsApp business settings.
  • Customer Interaction: To store and recall customer preferences and interaction histories using Mem0ai, enhancing AI-driven responses.
  • Platform Improvement: To monitor usage, analyze trends, and improve platform performance.
  • Compliance and Security: To ensure our platform complies with legal requirements and to enhance the security of your data.

Sharing Your Data

We may share your data in the following cases:

  • With Third-Party Services: For hosting, storage, or data processing purposes (e.g., Supabase, OpenAI for AI-driven product searches).
  • Legal Obligations: When required by law, such as in response to a legal request or to protect the rights and safety of Wajibu or its users.

We do not sell or rent your personal data to third parties.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Customer interaction histories and business profile information will be stored securely, with appropriate measures in place to protect against unauthorized access.

Data Security

We implement various security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access Your Data: Request a copy of your personal data stored by Wajibu.
  • Update or Correct Data: Update inaccurate or incomplete personal information.
  • Delete Your Data: Request the deletion of your personal data, subject to any legal obligations.
  • Withdraw Consent: Revoke your consent to our use of your data at any time.

To exercise these rights, please contact us via the details provided below.

Third-Party Links

Wajibu may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Address: Nairobi, Kenya

Last Updated: September 30, 2024